We’re planning a dedicated case management area to help businesses record, track and manage complaints or other customer issues within WorkNinja.
Potential improvements include:
Case management module – create and manage complaints or cases from one central area.
Link to customers and jobs – connect each case to the relevant customer, property or job history.
Status tracking – clearly track cases from initial report through investigation to resolution.
Case ownership – assign responsibility to the appropriate team member.
Case history – retain notes, updates and key actions against each case.
The aim is to give businesses a clearer and more structured way to manage customer issues, while keeping the relevant operational history connected inside WorkNinja.
